Still have not received a return phone call from EHI. I spoke with them last Wednesday 17th January 2018. It is the 22nd January 2018. The volumes it speaks with regard to Customer Service is astounding, but I digress... So I called again this morning, and went straight to voicemail. I have now followed that … Continue reading Curtains and the Security Screen Door
I have patiently waited for Clarendon Homes to come back for the new year. One of their Lifestyle Option partners told me they would be back on the 8th January, but I waited until this week to call. I called EHI (Elite Home Improvements) twice on the 15th January, no answer. I called EHI twice … Continue reading Just want an Answer!
We received the following email reply, to an email I sent on the 15th January 2018 with a 12-page document attached outlining our outstanding items. 12-pages!!! "From: "Site Supervisor Date: Thursday, 18 January 2018 at 2:26 pm To: Husband Cc: Me, Area Manager, Customer Service Consultant Subject: Re: 29911543 - Outstanding Items Hi, I would … Continue reading ALL Day…..
To say that I am pissed off about an SMS and an email reply I received today, to an email I sent our Site Supervisor, is an understatement. Basically denying a conversation we've had, is an outright furphy and I couldn't even reply to it, for fear of writing something I might regret. I have … Continue reading Not Happy Jan!!
Once upon a time, we were told our Handover date would be the 7th December 2017. We got excited, we marked on our family calendar so the kids could see the end goal. With a short conceited laugh, we were told that would never happen because that's our SS Birthday and he wouldn't be delivering … Continue reading Handover moved again!
Drove past the house on Saturday, on our way to Baseball, and noticed the Painters were on-site - so that was alittle exciting. The Sliding Doors were still sitting up against our back fence, so not sure how they haven't been completed given the Chippie apparently has finished everything. We stopped by yesterday morning after … Continue reading Update
You read right!! We have exposed Steel Reinforcement in our Concrete Slab to the Alfresco. It has now also Rusted! I may have set the cat amongst the pigeons this morning, with an email to our CSC at Clarendon, including our original Concrete Manager, outlining dates of email, SMS's and conversations about the fact the … Continue reading Concrete Cancer!
Got our call from Shane the Site Supervisor quite early today, as he said he had a handover with another house. I thought he sounded a bit flat, but he said all was ok. Told us that the Kitchen and Bathroom Benchtops did not get installed yesterday and would get done next Friday. I died … Continue reading Weekly Site Supervisor Update
Week started with a flurry of activity, but we've definitely noticed it die down as the week has ended. Hoping we'll be pleasantly surprised when we have our Walk through tomorrow morning, but some tell tale signs tell me otherwise. Not one trade there yesterday or today, from what we can tell - and we … Continue reading Today’s Update
I write this post with an awful feeling in the pit of my gut! I've had my wrist slapped a few times over the past 2 weeks for bothering the Site Supervisor, and been asked to just let him do his job!! And I've been trying so very hard to not let the small anomalies … Continue reading Boy oh boy…the Laundry!!